A Farewell & Important Information About Signing In

Thursday, June 13 2013 Posted by Olivia de Santis

29 COMMENTS ADD COMMENT

There are a lot of things going on around here. First off, tomorrow is the Tri-WOD challenge! All regular classes are canceled, but cheering and judges are needed if you still want to drop by! Additionally, Monday starts our class sign ins. (See below for our policies for late and no-shows.) But before we get to that, we have an important announcement to make...

If you see Thomas or Kacie in the gym - our favorite newlyweds - make sure you give them a giant high five today, followed by a slightly lingering hug.... They are moving (sad face!) to San Jose for career opportunities. Throughout their time here, Kacie and Thomas were consistently a fun addition to any class - striving for greatness with a little sass on the side. You two will be sorely missed! All of us here at UB wish you two success and happiness in your new town!

As for the rest of you who are sticking around, here is that late/no show policy I mentioned before...

LATE TO CLASS POLICY

In order to ensure that classes start on time, we will be very strict about lateness. From Monday the 17th of June, if you are more than 5 minutes late to class, you will not be allowed to join class. If you have booked your place in class, you will be considered a no-show and your place may be given away to someone waiting for a spot to open up. Please read the section below for our policy on no-shows.

So that we are completely clear, we definite "lateness" as anything other than being 100% ready to participate in class. If you are in the bathroom getting changed at 6 minutes past class time, you will not be allowed to join class. If you're locking up your bike at 6 minutes past class time, you will not be allowed to join class.

If you are late to class, but arrive and are ready to WOD before the 5 minute cutoff, you will be let off easy with a 20 burpee penalty.

NO-SHOW & LATE CANCEL POLICY

If you have signed up for a class but can no longer attend, you may cancel without penalty up to 12 hours in advance of the class. If you cancel outside that window, or simply do not show up to class (no-show), then you will incur a penalty.

Penalties
Depending on what type of membership you have, the penalties for late cancel or no-show are different. You can view these policies anytime on our Schedule page.

For 10-pack users:
You will lose each class that you sign up for if you cancel late, or no-show.

For 2 & 3 Classes per Week Members:
Your offenses will be tallied within your billing month.

1st offense in a month: no make-up class
2nd offense in a month: $10 fee and no make-up class
3rd & subsequent offenses in a month: $25 fee per class and no make-up classes

For 4+ Classes per Week Members:
Your offenses will be tallied within your billing month.

1st offense in a month: $10 fee
2nd & subsequent offenses in a month: $25 fee per class

Please note, our Open Gym sessions do not have an official athlete cap. You can drop in to to these without signing in online before - just sign in once you get to the gym. The same goes for our Restricted Drop-In Time that is available for Unlimited members.

Workout of the Day

For time:

400m Run Buy-In
5 Rounds:
- 4 Deadlifts (315# | 215#)
- 9 Burpee Box Jumps
400m Run Buy-Out

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29 COMMENTS ADD COMMENT

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So no regular classes tomorrow and Saturday?

Dheeraj Sareen said this on 06/13/2013 at 11:04PM

Also, best of luck on your new endeavor Kacie, it was fun to partner up with you every now and then! :)

Dheeraj Sareen said this on 06/13/2013 at 11:06PM

Kacie and Thomas, sad to see you go! And, congrats!

Andrea Depthcharge said this on 06/14/2013 at 06:50AM

May I suggest changing the late cancel policy time window from 12 hours to one hour? It seems more likely that someone will figure out at least an hour before that something has come up and more likely that within an hour of class someone who wasn't able to register would check back if that makes sense? Dhneeraj - Regular classes today, just none tomorrow/Saturday.

Jason Luk said this on 06/14/2013 at 08:00AM

So sad to see you guys go, Kacie and Thomas! You will be missed!

Tara Levens said this on 06/14/2013 at 09:24AM

Any chance we can shorten that cancellation window, does MindBody have a waiting list feature?

Jeremiah Boehner said this on 06/14/2013 at 10:02AM

Currently, there is no sign up option for SWOD. Will this be changing, or is it treated the same as Restricted Drop-In Time (sign in upon arrival)?

Nikki Staley said this on 06/14/2013 at 10:47AM

1.) I agree that a 1 hour cancel window is much more reasonable. 2.) In addition - since no one is perfect - I would suggest at least one "freebie" prior to incurring a penalty. 3.) As our community grows and we need to evolve our policies - is there an opportunity to gather input from members regarding policy changes? A number of us have come from other boxes and can provide perspective on how other boxes have dealt with some of the challenges UB is facing.

Jill Wieczorek said this on 06/14/2013 at 11:01AM

Minimum 12 hours in advance? I usually decide 12 minutes in advance! Does MindBody show how many people are signed up for a given class? I'd prefer not to commit unless absolutely necessary, and therefore would only sign up for classes that are almost full. Hope that makes sense.

Ion Feldman said this on 06/14/2013 at 11:21AM

1 hour cancellation policy means people would (likely) automatically sign up every day, and then decide an hour before class whether they want to go. Once 18 is reached, that prevents other people - who are committed to being there - from signing up.

Jon Schoenherr said this on 06/14/2013 at 11:39AM

Thank you all for responding and anyone else who has suggestions & concerns please keep commenting! We're trying to be as fair on everyone as possible and if we can refine what we've come up with, we will!

Olivia de Santis said this on 06/14/2013 at 01:00PM

Ion: you can see how many spaces are available, but you do have to be on the Mindbody site (our Healcode widget that displays on our Schedule page doesn't seem to support it) - you can click through to the class listings from the Store link.

Olivia de Santis said this on 06/14/2013 at 01:03PM

@Jon Schoenherr: i hope you didn't mean that having work deadlines or issues that come up last minute (i work in litigation) mean that those people are less committed to showing up to class. unfortunately, it may just mean having a job where you answer to someone else. :(

Kelly Suzanne Gerrish said this on 06/14/2013 at 01:13PM

@Jon Schoenherr: What difference does it make how committed someone is to making a class? We're all paying the same amount and should have equal opportunities to the classes we most want to attend. Not everyone is lucky enough to set their own work schedule. I work at a start-up and stuff comes up at the last minute ALL THE TIME. So if I suddenly can't attend a CF class, I assure you it's not because I'm lazy, or I'm not committed.

Ion Feldman said this on 06/14/2013 at 01:39PM

@Everyone: Thank you for your feedback! We appreciate all your comments and request you continue to comment and openly express your opinions as we work to create a policy that creates equal opportunity for all of our members to be able to attend the number of classes they are looking to attend in a safe manner. We will do our best to tweak and alter the rules and regulations to fit the needs of the community without creating too many ripples in your routine. We are open to shortening the cancellation period and will discuss it and get back to the community as soon as a decision is reached.

Jenny Werba said this on 06/14/2013 at 02:38PM

+1 for having a schedule / job that doesn't allow pre-planning. Unfortunately, that has meant massive inconsistencies in my training which leaves me under-performing. There does need to be a sweet spot found for the late cancel. I usually know within a 1.5 hour window if it looks likely that I'll be able to attend a particular class or not. I do think that the other side of the window needs to be shortened. Why not make it so that you can only sign up for classes 24 hours in advance (kind of like an airline check in)? I've always thought that the ability to sign into a class a week ahead of time was silly.

Aaron Owen said this on 06/14/2013 at 06:57PM

Thanks everyone for all the love! Thomas and I are SUPER bummed to be leaving UB. It is such a wonderful community and our experience here has been invaluable. Hopefully you will be seeing us as we drop-in for the occassional weekend visit! xoxo, Kacie and Thomas :)

Kacie Taranto said this on 06/14/2013 at 10:26PM

I have a couple questions/suggestions: 1. What happens if less than 18 sign up but more than 18 show up? Who gets to join from the "drop ins"? Sorry if this was covered somewhere and I missed it. 2. I would suggest that the penalty only be applied if the class reaches 18 - if I sign up for a 7am class, don't show, but the class size is only at 10 = no harm no foul? 3. If monetary penalties are levied, I'd recommend the pot goes to the winner of level up your life or other challenges at the gym - or the winner of a completion gets to choose which charity the money will go toward. Good luck. I'm glad we are growing and collectively tackling any pains that come with it.

Charles Chaloeicheep said this on 06/14/2013 at 10:32PM

@Kacie Taranto: good luck in the move team. Hope you "lose" the husky shorts and "find" those ucsb shorts in the shuffle.

Charles Chaloeicheep said this on 06/14/2013 at 10:36PM

@Jason Luk: We decided to trial the late cancel at 3 hours. One hour isn't quite enough time to give others a chance to take the spot, however we may be able to squeeze the time down a little more if all goes well. Mindbody does have a waitlist feature which would be a help in these situations and we're investigating how this works.

Olivia de Santis said this on 06/16/2013 at 09:13PM

@Jeremiah Boehner: We shortened it from 12 hours to 3 - we may go shorter if we can. We're investigating the waitlist feature - it is currently enabled but we want to test it to make sure it works correctly.

Olivia de Santis said this on 06/16/2013 at 09:14PM

@Nikki Staley: Whoops - we turned it on for SWOD. SWOD will be capped at 18 athletes and signups will work the same as CrossFit classes.

Olivia de Santis said this on 06/16/2013 at 09:15PM

@Jill Wieczorek: We held a Town Hall meeting in November where we invited the UB athlete community to come talk to Jenny & I regarding our plans for the future. We thought it was incredible worthwhile and plan to do it at least once a year. We did address capping class attendance at the meeting and while it is no one's favorite option, most agreed that it is far preferable to the experience and risks of working out in overcrowded classes.

Olivia de Santis said this on 06/16/2013 at 09:20PM

@Ion Feldman: We definitely wish there could be more flexibility with signing up. We are hoping that people will naturally identify the most crowded days, and those who have the flexibility can adjust their schedule, therefore letting up space in (for instance) the Tuesday evening classes which experience the most overcrowding. If that happens, we can reduce the late cancel window even more (it's currently at 3 hours). Some classes will reliably be available to drop into without signing in, such as noon class which is usually around 12 - 14 people - we are hoping a natural spread will occur and more classes will become like noon.

Olivia de Santis said this on 06/16/2013 at 09:24PM

@Jon Schoenherr: As a coach we value your input, however I think you're off on this one - we really want ALL our members to be able to WOD no matter what. For some people, a flexible work schedule can mean your boss dumps a bunch of work on you at the last minute, and we want those poor souls to be able to get what they pay us for as well as the people who have more freedom to get to classes reliably.

Olivia de Santis said this on 06/16/2013 at 09:28PM

@Aaron Owen: I addressed some of what you're talking about in my comment to Ion - however FYI you can currently only sign up 2 days in advance. If that does become a problem we are open to shortening the window.

Olivia de Santis said this on 06/16/2013 at 09:30PM

@Charles Chaloeicheep: We will not be organizing an official wait list. If 4 people are waiting, and 2 spots open up, we assume those who are waiting will deal with who joins in a civilized manner - i.e. an instant Fran-off. Kidding - if there are spots open at 6 minutes past class time, the coach will open them up to whoever got there first, and seeing as we all know each other, I think it will not come to blows. Any penalties will be automatically tallied, and I'm not going to lie - any fines we collect (believe me, we hope there are none) will go into UB's bank account. Rest assured it will go towards our new space when we find it - something that will hopefully kill the need for fines once and for all.

Olivia de Santis said this on 06/16/2013 at 09:36PM

@Kacie Taranto aka Stearns: We will miss you two like crazy. Drop by sometime :)

Olivia de Santis said this on 06/16/2013 at 09:37PM

@Olivia de Santis: I agree. That wasn't the point I was trying to make. Just glad a compromise has been reached.

Jon Schoenherr said this on 06/17/2013 at 03:26PM